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Apache-2.0

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春松客服QQ交流群:185659917, 点击链接加入群聊

春松客服: 全渠道智能客服

春松客服是帮助中小型企业快速而低成本的获得好用的智能客服系统。

春松客服是Chatopera自主研发以及基于且增强其它开源软件的方式实现的,春松客服会不断增强客服系统的智能化,这包括利用自然语言处理、机器学习和语音识别等技术让客服工作更有效率、客服满意度更高、成本更低。

开源项目地址: https://github.com/chatopera/cosin

开发环境搭建: https://github.com/chatopera/cosin/wiki/春松客服:开发环境

内容结构

产品演示

功能

开发文档

产品截图

产品体系

立即部署

鸣谢

开源许可协议

产品演示

  • 坐席工作台

http://cc.chatopera.com/

登录账号 密码
admin admin1234
  • 网页端访客程序

http://cc.chatopera.com/testclient.html

功能

  • 账号及组织机构管理:按组织、角色分配账号权限

  • 联系人管理:细粒度维护客户信息

  • 网页聊天组件:一分钟接入对话窗口

  • 坐席工作台:汇聚多渠道访客请求

  • 机器人客服:集成机器人平台服务,完成多轮对话和知识库问答

  • 外呼系统:自动外呼,手动外呼,监听和报表等

《春松客服产品系列视频》

序号 内容 腾讯视频 百度网盘
No. 1 产品概述 观看 下载
No. 2 安装部署 观看 下载
No. 3 功能演示 观看 下载
No. 4 账号体系 观看 下载
No. 5 客户关系管理 观看 下载
No. 6 即时通信 观看 下载
No. 7 呼叫中心 观看 下载
No. 8 数据报表 观看 下载

下载视频合集

使用说明

关于产品的具体使用说明,请参考文档中心

来自真实用户的反馈

项目代码写的挺好的,容易维护,是不错的开源项目。

-- 海洋 (深圳银之杰项目经理)

Amazing! 要的就是这个效果。

-- 常经理 (某电器世界五百强企业)

我要在APP内集成,我看了好多项目了,就你们这个最好,基本就是一个商用化的项目。

-- Engine X (某二手车出售平台技术负责人)

开发文档

开发文档

产品截图

欢迎页

坐席工作台

坐席监控

外呼计划

通话记录

集成客服机器人

客服机器人应答

更多功能,敬请期待 ...

产品体系

观看视频介绍

立即部署

  • 企业版

通过青云AppCenter部署,青云AppCenter是开发运维一体化(DevOps)管理企业应用的平台,Chatopera的春松客服在2018年10月登录AppCenter,并借助PaaS平台强大的计算能力实现计算节点集群、存储节点HADR。从而保证了服务高可靠性、高性能、动态伸缩、一键备份和一键回滚等功能。

青云AppCenter以其提供的资源秒级计算特点,企业使用AppCenter中的春松客服应用,可以按需付费,灵活升配和降配,Chatopera也非常推荐客户使用青云服务。

春松客服 on QingCloud

更为详细的部署文档见春松客服上架青云AppCenter

  • 社区版

参考部署开源社区版本文档

鸣谢

优客服

FreeSWITCH中国社区

开源许可协议

Copyright (2018) 北京华夏春松科技有限公司

Apache License Version 2.0

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🌲 春松客服,多渠道智能客服系统,开源客服系统 ,机器人客服 展开 收起
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