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README
Apache-2.0

春松客服 v7

GitHub Stargazers GitHub Forks License GitHub Issues GitHub Issues Closed docker All Contributors

https://www.cskefu.com | GitHub | Gitee | GitCode

版本 文档中心 GitHub 分支
v8.x Next develop
v7.x v7 master

:hearts: 春松客服的愿景:

  • 公元 2032 年内,1000 万企业上线开源客服系统

:innocent: 春松客服的承诺:

  • 坚持基础功能开源,不发布垃圾
  • 坚持持续优化
  • 坚持商业友好授权

春松客服宣言视频: Bilibili | YouTube

新版本介绍:一山还有一山高,开源智能客服系统春松客服 v7 版本发布 | Chatopera

媒体报道


开发者列表 ✨

:evergreen_tree: 春松客服是开源的智能客服系统,于 2018 年 9 月由 Chatopera 发布,在开源社区协作中优化和完善,春松客服属于春松客服开源社区

Mukaiu
Mukaiu

💻 🚇
Hai Liang W.
Hai Liang W.

🔌 💵
SHIH
SHIH

💻
luruiGit
luruiGit

💻
Enze
Enze

💻
邓超
邓超

💻
Happy5
Happy5

🤔
kyle
kyle

💻 📢
xianliwang
xianliwang

📹 ⚠️
lihang2016
lihang2016

🤔
live-in-the-moment
live-in-the-moment

🤔 🐛 ⚠️
ArioWei
ArioWei

⚠️
优客服
优客服

💻 ⚠️ 💼 🎨
lecjy
lecjy

🤔 📢
徐。。
徐。。

💻
viaco2ove
viaco2ove

💻
understanding
understanding

⚠️
MQPearth
MQPearth

⚠️
SkorpiosL
SkorpiosL

⚠️
hua
hua

💻
wq11123
wq11123

⚠️ 📹 🤔
MouMouQQ
MouMouQQ

🤔 ⚠️
Tigerun
Tigerun

🤔
yangbailiang
yangbailiang

🐛 ⚠️
lokywang
lokywang

🤔
jichoucc
jichoucc

🐛 ⚠️
wuyongyin
wuyongyin

🤔
Claire
Claire

⚠️
super
super

💻 📖
xiaobo9
xiaobo9

💻
zhangchanglong
zhangchanglong

📋
Samzong Lu
Samzong Lu

📋 📆 🎨
halfray
halfray

🐛

功能介绍

春松客服提供的开源代码,即CSKeFu,包含多个开箱即用的模块:

  • 账号及组织机构管理:按组织、角色分配账号权限

  • 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话

  • 联系人和客户管理:CRM 模块,管理联系人和客户,细粒度维护客户信息,自定义标签和打标签,记录来往历史等

  • 网页渠道组件:一分钟接入对话窗口,支持技能组、邀请和关联联系人等

  • Facebook 渠道组件:快速接入 Facebook Messenger 渠道,通过 Messenger 支持 Facebook 粉丝页、Shopify 等海外社交、电商平台

  • 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等

  • 机器人客服:与Chatopera 云服务集成

  • 企业聊天:支持企业员工在春松客服系统中群聊和私聊

  • 质检:历史会话、服务小结、服务反馈及相关报表

了解功能详细介绍,参考文档中心

产品演示

欢迎页

展开查看更多产品截图

坐席工作台

坐席监控

集成客服机器人

客服机器人应答

坐席工作台

https://demo.cskefu.com/

登录账号 密码 角色
admin admin1234 系统超级管理员
zhangsan agent1234 客服坐席人员

网页端访客示例

https://demo.cskefu.com/testclient.html

  • 登录张三后可接待访客,否则显示没有客服人员在线

机器人客服示例

https://oh-my.cskefu.com/im/text/0nhckh.html

快速开始

春松客服用户使用指南

  • 快速的了解和介绍春松客服
  • 快速的查找和春松客服相关的材料

下载《春松客服用户使用指南》

安装部署

支持云原生环境,容器化一键部署,现在就使用春松客服!参考《私有部署文档》

系统初始化

部署后,进行系统初始化,为组织设定部门、权限、账号等,参考《系统初始化文档》

运维

备份、升级、回滚等运维工作,参考《系统维护文档》

运营使用指南

关于产品的具体使用说明,请参考《春松客服文档》

立即上线机器人客服

超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服!7x24 小时在线,接待访客,辅助人工坐席,提升 10 倍工作效率。Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发。

展开查看更多机器人客服介绍

应用场景示例

支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线! 上线机器人客服的两个方式:1)Chatopera 云服务,按量付费,提供每日免费额度;2)私有部署。

春松客服开源社区

合作开源客服系统,共赢未来

在春松客服开源社区,我们建立关系、发现认同、合作共赢!

  • 了解春松客服采用的开源许可协议,参考文档
  • 了解春松客服的开发计划,参考文档
  • 加入开源社区运营,成为社区合伙人,参考文档
  • 加入春松客服开源社区,参考文档
  • 如何提交反馈、文档,参考文档
  • 如何提交代码,参考文档
  • 如何最新的春松客服开发进展:订阅春松客服邮件列表
  • 如何获得春松客服商业插件和服务,参考文档

春松客服之所以开源,是基于这样一种信念:爱人也是爱己,利他也是利己。 因春松客服受益,而不回报开源社区的用户,我们不欢迎使用春松客服:我们开源并不是为了你们,你们是不被祝福的。

严重违反社区理念,通报及拉黑声明:拉黑 @vicviz

工单

遇到任何软件使用的问题,先在工单历史记录中查询。 如果没有找到相似问题,使用下面的链接创建新的工单 -

开发者文档

微信

微信群

春松客服用户和开发者交流群。

春松客服微信群

微信公众号

及时获得产品更新、活动分享等信息,关注春松客服公众号。

春松客服公众号

鸣谢

Amazon AWS 赞助春松客服服务器资源 5W RMB(2021 年度)

IBM Cloud 赞助春松客服服务器资源 12W US Dollar(2019 年度)

QingCloud 赞助春松客服服务器资源 1W RMB(2018 年度)

开源许可协议

Copyright (2018-2022) 北京华夏春松科技有限公司

Apache License Version 2.0

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简介

🌲 春松客服,多渠道智能客服系统,开源客服系统 ,机器人客服 展开 收起
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